BBTF's Jim's Lab Notes Discussion :: Staying Logged In Issue

Jim's Lab Notes
— Site News, Baseball Talk, and a Bunch of Other Stuff

Monday, May 07, 2012

Staying Logged In Issue

UPDATE: June 6, 2012—Expression Engine has provided an update which they claim takes care of the issue for most people. Since I’ve seen reports of new bugs introduced in the updateI am waiting a week before testing. I expect it will be about two weeks before I will be able to install their update. Sorry for any inconvenience this delay may cause but it is important that test their update on my test environment first.

This is a new thread dedicated to the “staying logged in” issue that has reappeared after I updated our backend to Expression Engine 2.4. The issue has been discussed in a few places but it would be more useful for me to consolidate the conversation to one place. Additionally, it provides a more prominent placement for the discussion.

This issue cropped up initially with our upgrade from Expression Engine (the Content Management System the site is built on) 1.6.8 to 2.3.1. At that point I was able to patch their code to fix things. Recently I upgraded our site to EE version 2.4 in order to take advantage of some features present in the new caching system I am using with the redesign. Since the update to 2.4, many users have been reporting problems staying logged in across devices. A few patches have improved things for a few users. Unfortunately, some users are still experiencing the problem. Thanks to an observation by Boteman, I believe I have found the cause of one of the problems with their new code. A few minutes ago I made another change to their code.

If you are experiencing the problem, I suggest you log off all your devices, clear all their site cookies, and log in again. Please report here whether the issue has been resolved.

Sorry for any inconvenience. Thanks to all the members who have provided feedback.

Jim

jimfurtado Posted: May 07, 2012 at 09:49 AM | 135 comment(s) Login to Bookmark
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1. UCCF Posted: May 07, 2012 at 10:10 AM (#4125239)

Here's an odd log-in question:

I had previously bookmarked the "Month 1 in Review" thread under Gonfalon Cubs. When I go now to delete the bookmark, there's a message where it would normally say "Delete Bookmark" that instead says "Login to Bookmark", even though I'm already logged in. I logged in again, but the message is still there, and there's no option to delete the bookmark.

Not sure if this is a login problem or a bookmarking problem.

Edit to add: I don't see this same problem with threads that are coming from the Newsstand. The bookmarking/unbookmarking there seems to work fine. It's just this Gonfalon Cubs thread that seems wonky.

2. Jose is an Absurd Sultan Posted: May 07, 2012 at 10:17 AM (#4125246)

3. Bote Man Posted: May 07, 2012 at 11:20 AM (#4125303)

Wow! I can't believe I actually fixed something for once. I needed a victory, and hope it works!

4. KJOK Posted: May 07, 2012 at 11:47 AM (#4125326)

I was having that very problem, but I'm now being logged in automatically again - THANKS!

5. UCCF Posted: May 07, 2012 at 11:49 AM (#4125331)

Whatever the problem was in Gonfalon Cubs seems to have been fixed.

6. ERROR---Jolly Old St. Nick

Posted: May 07, 2012 at 12:01 PM (#4125345)

Works for me now, for now.

7. Greg Pope Posted: May 07, 2012 at 01:01 PM (#4125400)

This isn't really a question for Jim but anyone with some Apple wisdom. There is only a "Clear History" button on my iPad and iPhone, is this the same thing as "Clear Cookies" or do I need to do something over and above this?

In the very latest iOS, there should be 2 buttons, "Clear History" and "Clear Cookies and Data". Under slightly older versions there were 3 buttons, one for History, one for Cookies, and one for Cache. These are under Settings/Safari. If you only have the one button there then I'm not sure what OS you're on.

8. HOLLA(R) Posted: May 07, 2012 at 01:32 PM (#4125436)

Clearing the cookies is working for me so far.

9. bjhanke Posted: May 07, 2012 at 02:25 PM (#4125502)

I've had this for a while, but found a workaround. If I just make sure that my header bar has stopped spinning its "I'm still working" spin and gets stable, I can log out without being left logged in. If I just immediately log out as soon as I click out of whatever the last thing I saw was, I am left logged in. So, at least for me, it's been just a matter of patience for a minute before I log out. - Brock Hanke

10. ERROR---Jolly Old St. Nick

Posted: May 07, 2012 at 02:55 PM (#4125522)

Works for me now, for now.

Only now it doesn't. How do you "clear cookies" on a PC? What else happens to your computer's functioning when you do that? And why can't this problem be cleared up by the same people who caused it in the first place?

Not that it's that big a deal to have to keep logging in, because it only takes a few seconds, but I'm not sure why we're supposed to be computer savvy enough to figure out how to fix the problem when the people who caused it can't figure out how to fix it on their end. If the distributor who supplies my website accidentally sends out a poster with a crease in it, they don't tell the customer to just fold it back and smooth it out.

11. Mefisto Posted: May 07, 2012 at 03:07 PM (#4125533)

When I first came on this morning (about 5 hours ago), I had to log in. Then I went off and on the site a couple of times and it worked for a while. About an hour ago I logged off and came back on just now, and I had to log in again.

12. Bote Man Posted: May 07, 2012 at 03:39 PM (#4125565)

the people who caused it can't figure out how to fix it on their end. If the distributor who supplies my website accidentally sends out a poster with a crease in it, they don't tell the customer to just fold it back and smooth it out.

Ohhhh, how little you understand about tech "support". It goes like this:

1) Write software
2) Profit
3) ???

I'm still getting logged out after a couple hours of inactivity, even though I cleared cookies out of Firefox. My day professionally is not going much better.

13. jimfurtado

Posted: May 07, 2012 at 03:50 PM (#4125576)

Mefisto, when you say log off, did you actively logout of the site or did you close your browser?

Andy, this is more like buying a car from a dealer. He didn't make the car but he sells it and helps to take care of problems. This issue is like you going into the dealer complaining that the aftermarket radio that was installed at the dealership keeps losing the station settings.

When contacted the dealer would probably have to ask you questions to troubleshoot the problem. If he's had multiple complaints he'd have to figure out if there was an commonality to the problem. Then he'd have to figure out whether the problem is with the radio itself, some type of incompatibility with particular vehicles, or user error. If he ends up suspecting that it's an issue with the radio, but the radio manufacturer hasn't figured out a fix, or even confirmed there is a the problem, he still needs to work to resolve the issue with the customer. If at some point other customers with the problem find that holding down the station three button and power seem to clear things up, he might pass along the info to his customer who can either find the station three button and power button and try the fix or continue to not have stations saved to the radio. If that clears things up, great! If it doesn't, then they can continue to work to find a solution until such time the manufacturer takes responsibility. Of course, if that doesn't happen, eventually the dealer and customer will stop dealing with the manufacturer.

14. Fernigal McGunnigle Posted: May 07, 2012 at 03:59 PM (#4125589)

Only now it doesn't. How do you "clear cookies" on a PC? What else happens to your computer's functioning when you do that?

Best way is to just clear the cookies associated with BBTF, which should prevent any of the issues a general tossing of cookies can cause.

In Firefox: Go under Tools, choose Options, choose the Privacy tab, click Show Cookies. In the search bar type in baseballthinkfactory (or some part therof) and hit Enter. Highlight the BBTF cookies, then click Remove Cookies and you're good to go.

In IE 9: Open any page at BBTF. Hit F12. In the menu that opens at the bottom of the window, choose Cache, then choose Clear Cookies For Domain.

15. Mefisto Posted: May 07, 2012 at 04:28 PM (#4125608)

I just closed BBTF, then I went off line.

16. Mefisto Posted: May 07, 2012 at 04:32 PM (#4125612)

I just tried clear cookies as per 14, but that didn't work -- I closed my browser, then came back and had to log in again. Then I closed the browser again and logged on again, same problem.

17. staring out the window and waiting for fenderbelly Posted: May 07, 2012 at 04:33 PM (#4125614)

This worked for me using Firefox 12 (Win XP) and default Android browsers. I cleared BBTF cookies in Firefox but did not bother in Android browser - was still autologged in Android after rebooting the device. I'll post back if I end up getting logged out after inactivity, like boteman in (12). Seems to be fixed though, thanks Jim.

18. Mefisto Posted: May 07, 2012 at 04:34 PM (#4125616)

Ok, tried again (the whole process described in 16) and this time it worked. If I have a problem later, I'll let you know. Thanks Jim and Fernigal.

19. KJOK Posted: May 07, 2012 at 05:22 PM (#4125667)

Works for me now, for now.

Only now it doesn't.

Uh oh, same for me. It appeared to be fixed this morning, but now I come back and I'm not logged in again.

And if it helps, I'm only using Internet Explorer to access at this point.

20. Gonfalon Bubble Posted: May 07, 2012 at 05:34 PM (#4125676)

Safari here, and it still makes me re-re-re-re-log in every time I've gone offline and then returned.

21. jimfurtado

Posted: May 07, 2012 at 06:01 PM (#4125696)

I remained logged in all day while at work. I packed up my laptop and when I arrived home...I am logged off again. Grr.

I am treading lightly making modification to EE's code because when I am dealing with security issues it's very important not to inadvertently open a hole that can be exploited by malicious users. In this particular case, EE has the security code in quite a few places now.

I am continuing to look for a fix for this problem. I apologize for the issue.

22. ERROR---Jolly Old St. Nick

Posted: May 07, 2012 at 06:05 PM (#4125699)

Andy, this is more like buying a car from a dealer. He didn't make the car but he sells it and helps to take care of problems. This issue is like you going into the dealer complaining that the aftermarket radio that was installed at the dealership keeps losing the station settings.

When contacted the dealer would probably have to ask you questions to troubleshoot the problem. If he's had multiple complaints he'd have to figure out if there was an commonality to the problem. Then he'd have to figure out whether the problem is with the radio itself, some type of incompatibility with particular vehicles, or user error. If he ends up suspecting that it's an issue with the radio, but the radio manufacturer hasn't figured out a fix, or even confirmed there is a the problem, he still needs to work to resolve the issue with the customer. If at some point other customers with the problem find that holding down the station three button and power seem to clear things up, he might pass along the info to his customer who can either find the station three button and power button and try the fix or continue to not have stations saved to the radio. If that clears things up, great! If it doesn't, then they can continue to work to find a solution until such time the manufacturer takes responsibility. Of course, if that doesn't happen, eventually the dealer and customer will stop dealing with the manufacturer.

That was interesting, but since I didn't know how to implement your suggestion to clear my BBTF cookies, it didn't help me avoid the repeated login problem.

--------------------------------------------------

In Firefox: Go under Tools, choose Options, choose the Privacy tab, click Show Cookies. In the search bar type in baseballthinkfactory (or some part therof) and hit Enter. Highlight the BBTF cookies, then click Remove Cookies and you're good to go.

Whereas that did help. Thanks, Fernigal.

P.S. I did have to reboot to make sure it actually worked.

P.P.S. Jim, I totally sympathize with your problem, and I wasn't trying to suggest it was an easy one to fix.

23. Mefisto Posted: May 07, 2012 at 06:28 PM (#4125718)

Well, I thought the problem was fixed, but I guess not. I went off line about 1.5 hours ago and had to log in again to BBTF when I came back.

24. staring out the window and waiting for fenderbelly Posted: May 07, 2012 at 07:04 PM (#4125749)

Just updating (from #17)... after approx 2 hrs of being AFK, I was logged off when I reopened BTF on Firefox 12. However, I remained logged in on the Android browser (mobile devices).

Hope the details help, good luck Jim.

25. Der-K's no Kliph Nesteroff. Posted: May 07, 2012 at 07:06 PM (#4125752)

Same here. Good luck Jim...

26. Mefisto Posted: May 07, 2012 at 07:52 PM (#4125781)

Just another data point: this time I closed BBTF without logging out, but stayed on line. I came back about an hour and a half later and had to log in again.

27. Shrike Posted: May 07, 2012 at 09:47 PM (#4125915)

Same as 26 for me - am using Chrome on a desktop.

28. DA Baracus Posted: May 07, 2012 at 11:11 PM (#4126049)

I cleared cookies on my iPad earlier this afternoon, it worked for a while but just now I had to log in again.

29. Bote Man Posted: May 07, 2012 at 11:14 PM (#4126054)

My experience is that you stay logged in for 2 hours after your last page load. So if you walk away from your browser for more than 2 hours you come back to find it logged out.

30. ERROR---Jolly Old St. Nick

Posted: May 07, 2012 at 11:38 PM (#4126100)

My experience is that you stay logged in for 2 hours after your last page load. So if you walk away from your browser for more than 2 hours you come back to find it logged out.

That's what happened to me. I cleared my cookies and it stayed logged in for an hour or so, but I just came back for the first time since about 8:00 and I had to login all over again. So that turned out to be only a temporary fix, even with the reboot.

31. staring out the window and waiting for fenderbelly Posted: May 08, 2012 at 01:35 AM (#4126130)

Same again with Firefox... but without trying, my two Android devices are staying logged in without me doing anything (never cleared cookies, etc). Using the built-in browser on Motorola droids.

32. just plain joe Posted: May 08, 2012 at 08:45 AM (#4126178)

I have cleared out my cookies several times and each time have had to log in again in order to see my bookmarks or make a post. I don't really make that many posts so its not that big an issue; I suspect (but don't know for sure) that some of the problem is related to IE7. Most of my BBTF surfing is done from work and we still use IE7; there is no way I can install another browser on my work computer. At home, where I use Firefox, I can stay logged in most of the time. As I said it really isn't that big of an issue in the overall scheme of things; the worst thing about deleting cookies was having to resign in to various email accounts. As it turned out I didn't remember my password to one account but there you go.

Peace out, word to your mama and them.

33. jimfurtado

Posted: May 08, 2012 at 02:10 PM (#4126512)

I appreciate all the input. I am experiencing the problem myself and will continue to work on finding a solution.

34. CrosbyBird Posted: May 08, 2012 at 03:04 PM (#4126579)

I'm still seeing the problem despite flushing cookies and restarting Firefox. It's pretty minor now that logging in redirects to the same page automatically, but I figured that I'd let you know for troubleshooting purposes.

35. Bote Man Posted: May 09, 2012 at 12:05 AM (#4127086)

To clarify, when you delete this site's cookies you wind up being logged out since that is how the site remembers your login. So naturally you have to log in after you delete this site's cookies.

The real test is whether you stay logged in for an extended period of time after having logged in with the "Keep me logged in" box checked.

Of course, back in the day we used to code our own programs in machine code, with bat handle switches on the accumulator! We didn't have all these fancy content management systems and graphics and scripts and all that poppycock! You kids today have it too easy! Serves ya right!

36. Meatwad Posted: May 09, 2012 at 03:25 AM (#4127143)

My andriod device logs me out. Iv cleared cookies and what not (using.the galaxy note). It may be for the best.if.i need the extra.effort to post, prevents dumb ones.

37. zenbitz Posted: May 09, 2012 at 02:03 PM (#4127468)

I like how even though it doesn't work at all, I still robotically click "auto log me in for future visits".

38. SoSH U at work Posted: May 09, 2012 at 02:11 PM (#4127472)

It's getting worse for me. I've had to log in four times today (and yes, I still click auto log each time).

39. DA Baracus Posted: May 09, 2012 at 02:17 PM (#4127477)

Stays logged in at work and at home but not on the iPad. Seem to have the same every 2 hours issue as above.

40. Bote Man Posted: May 09, 2012 at 02:48 PM (#4127509)

You know, Firefox has a plug-in that allows it to spoof different user agent strings. Maybe Jim could use that to determine if E.E. treats different user agents differently.

You should see some of these user agent identifiers, they throw in everything including the kitchen sink. It's amazing that a web server has any clue what is accessing any given page.

41. jimfurtado

Posted: May 09, 2012 at 02:56 PM (#4127519)

boteman, I have the Chrome version of that extension. EE doesn't treat devices differently. The devices sometimes handle cookies differently. Also, although I've disabled a few of the IP checks, it is clear there are other IP checks within their code. Because of the IP check, mobile users have more issues.

42. ERROR---Jolly Old St. Nick

Posted: May 09, 2012 at 03:20 PM (#4127532)

I like how even though it doesn't work at all, I still robotically click "auto log me in for future visits".

That's a bit like expecting that Phil Hughes's next start will result in a complete game shutout, but I do the same thing.

43. just plain joe Posted: May 09, 2012 at 04:43 PM (#4127619)

I like how even though it doesn't work at all, I still robotically click "auto log me in for future visits".

That's a bit like expecting that Phil Hughes's next start will result in a complete game shutout, but I do the same thing.

Isn't that like the definition of insanity attributed to Albert Einstein, doing the same thing over and over again and expecting different results?

44. jimfurtado

Posted: May 09, 2012 at 04:54 PM (#4127631)

Isn't that like the definition of insanity attributed to Albert Einstein, doing the same thing over and over again and expecting different results?

That doesn't stop Cubs fans.

45. John DiFool2 Posted: May 09, 2012 at 08:25 PM (#4127760)

I'm having trouble posting in some threads-and so apparently is everyone else. The Will Middlebrooks thread for example apparently has 0 replies, which is highly unlikely.

46. jimfurtado

Posted: May 09, 2012 at 08:36 PM (#4127783)

I just fixed the Middlebrook thread. A period in the url wasn't converted to a url safe character and was interfering with the comment posting. If you let me know the other threads, I will look into them.

47. ERROR---Jolly Old St. Nick

Posted: May 10, 2012 at 07:25 AM (#4128034)

Now the login box doesn't even remember your password. How much longer do you think it's going to take to resolve this issue, or is it going to be one of those permanent glitches that come along with Progress?

48. Captain Joe Bivens, Pointless and Wonderful Posted: May 10, 2012 at 07:41 AM (#4128035)

Never got logged out.

49. jimfurtado

Posted: May 10, 2012 at 03:07 PM (#4128430)

Andy, the password in your login box is a browser issue. Now, I'm perfectly willing to take responsibility for the issues within my control. I am not willing, however, to take responsibility for your lack of knowledge related to using your computer. Also, although I can appreciate snark more than the average person, please recognize that when you get snarky, you'd better expect to get some snark directed your way. So, how often do you call your phone company to complain about not being able to use your rotary dial phone?

50. Shredder Posted: May 10, 2012 at 05:33 PM (#4128624)

Still not working for me. I logged out on all devices and cleared cookies, and no luck. Just a data point.

51. Bring Me the Head of Alfredo Griffin (Vlad) Posted: May 10, 2012 at 05:51 PM (#4128639)

So, how often do you call your phone company to complain about not being able to use your rotary dial phone?

I think my grandparents' house still has one of those. Works fine, as far as I know.

52. jimfurtado

Posted: May 10, 2012 at 08:24 PM (#4128746)

As I mentioned previously, I continue to work on finding a fix for this issue. Since this is a security issue, and a very complex area of EE's code, I am being very cautious. If I can find a full fix, I will be forwarding the change to EE to confirm that the fix doesn't open any holes before I apply it.

Ultimately, and unfortunately, this problem needs to be fixed by Expression Engine. The fact that they haven't found a fix to their flawed code (and have actually made the problem worse by complicating their code so that user fixes are more difficult) negatively impacts their business. Although I have been using their program for over eight years to run this site, this issue adds another (huge) negative to their list of pros and cons.

To keep things in perspective, though. I am having the same issue as everyone else. I'd much rather not have to log in as often as I have been recently, but it only takes a few seconds to do so.

53. jimfurtado

Posted: May 10, 2012 at 08:26 PM (#4128748)

Vlad, I'm sure their outhouse still gets the job done too.

54. Morty Causa Posted: May 10, 2012 at 08:55 PM (#4128784)

Somebody above said that it was holding the login with IE9 when he went offline and came back on, but it didn't with Chrome when he did the same. That was how it was with me until today. Now it doesn't hold the login when I go offline with either. If it's a browser issue, my browser only has a grudge against this site. It has no problem staying logged in on other sites I go to where I can choose to stay logged in. Moreover, if it is a browser problem, why weren't we all having these problems before? Did we all develop browser issues at the same time.

55. jimfurtado

Posted: May 11, 2012 at 04:21 AM (#4129004)

Morty, the trouble staying logged in is not a browser issue; it's an issue with the site's underlying Content Management System. Andy complained about the password for the site not being remembered when he was logging in. That behavior is tied to the browser. When Andy cleared his cookies he must have also cleared the remembered password for the site...which is more of a user issue.

56. Morty Causa Posted: May 11, 2012 at 08:25 AM (#4129029)

Ah.

57. jimfurtado

Posted: May 11, 2012 at 08:48 AM (#4129035)

Expression Engine has released another update which, among other things, modifies the handling of users staying logged in. I need to do some testing before updating the site.

58. ERROR---Jolly Old St. Nick

Posted: May 11, 2012 at 09:14 AM (#4129056)

Andy complained about the password for the site not being remembered when he was logging in. That behavior is tied to the browser. When Andy cleared his cookies he must have also cleared the remembered password for the site...which is more of a user issue.

FWIW, without any further adjustments on my part, the password is now back to being remembered, but the login problem persists.

59. Bote Man Posted: May 11, 2012 at 09:35 AM (#4129072)

HOLD THE ROTARY PHONE! This morning my desktop installation of Firefox indeed remembered my login from at least yesterday morning, since I did not touch it for the past 20 hours or so.

BUT! I misled myself on my laptop and apologize if it sent Jim down the wrong path. I checked deeper into my laptop's Firefox settings and discovered that I had cunningly told it to "Clear history when Firefox closes" and in the associated dialog box brought up by the "Settings..." button the only thing checked was "Active logins". So DUHHH! of course my login here was not being remembered on that laptop.

I doubt that this defaults to being checked on, but Firefox users might do well to review these settings in any case.

Go to Options -> Privacy tab
then look down near the bottom for "Clear history when Firefox closes" and if that's checked click the "Settings..." button just for funsies.

Sorry if this caused you a wild goose chase, Jim, but it looks like you might have something as of this morning.

60. Morty Causa Posted: May 11, 2012 at 11:33 AM (#4129207)

With both Chrome and IE, the site is remembering the password; I'm just not being automatically logged in. That's not a big deal, unless it's an indication of worse degradation to come.

61. ERROR---Jolly Old St. Nick

Posted: May 11, 2012 at 11:42 AM (#4129218)

I doubt that this defaults to being checked on, but Firefox users might do well to review these settings in any case.

Go to Options -> Privacy tab
then look down near the bottom for "Clear history when Firefox closes" and if that's checked click the "Settings..." button just for funsies.

My "Clear history when Firefox closes" box isn't checked on my desktop PC, and I don't see any "Settings" button. I get the auto-prompt for my password but I get still logged out every hour or three.

62. jimfurtado

Posted: May 11, 2012 at 12:41 PM (#4129302)

Jolly, you can find your setting in Firefox by clicking the Firefox in the top left of your page and clicking "Options".

63. ERROR---Jolly Old St. Nick

Posted: May 11, 2012 at 01:53 PM (#4129390)

clicking the Firefox

Except that I don't see "the Firefox". The only "options" I see are under the "Tools" dropdown, between "History" an "Help" at the top of the page, and that leads to the same dead end I mentioned in #61. At this point I'm just content to having to keep logging in every few hours until you've fixed the problem on your end. It's annoying, but not that much of a big deal.

64. Mefisto Posted: May 11, 2012 at 03:20 PM (#4129468)

Data point: I just came back on line after being off for a couple of hours and I didn't need to log in. I don't know if there was a fix in that time or what. I'll let you know, Jim, if I have any more problems.

65. Mefisto Posted: May 11, 2012 at 06:27 PM (#4129631)

Tried it again and it didn't work. I went off line for about 2 hours, just came back and had to log in again.

66. Bote Man Posted: May 12, 2012 at 12:42 AM (#4130064)

Except that I don't see "the Firefox".

OK, so you're still running Netscape 6. I'm running Firefox 12 since they've decided that point releases are bad.

67. jimfurtado

Posted: May 12, 2012 at 10:41 AM (#4130151)

Jolly, I might be able to help you more if I know a little about your computer set-up. How old is your computer (ballpark)? Which operating system are you using (Windows 98, XP, Vista, 7)? Which browser version? Please, report back.

68. ERROR---Jolly Old St. Nick

Posted: May 12, 2012 at 11:07 AM (#4130160)

My Dell computer's about six years old, and uses Windows XP and Firefox 3.6.28.

69. Rafael Bellylard: The Grinch of Orlando. Posted: May 12, 2012 at 12:04 PM (#4130179)

I'm also using an older Dell (purchased in 2004). Am running Windows XP and Firefox 12. And have cleaned out my cookies and cache and am still having the log-in issues.

70. DA Baracus Posted: May 12, 2012 at 12:23 PM (#4130195)

I didn't have the log in problem on my laptop before, but now I do. What gives.

71. Jarrod HypnerotomachiaPoliphili (TeddyF.Ballgame) Posted: May 14, 2012 at 09:06 PM (#4131458)

I wasn't having the problem when this thread was first posted, but I have been over the past couple of days. I'm using Chrome on a brand-new Mac (what jungle animal are they currently using--I don't even know).

72. ERROR---Jolly Old St. Nick

Posted: May 14, 2012 at 10:06 PM (#4131548)

I upgraded to Firefox 12 yesterday on my Windows XP, and the problem still persists.

73. Greg Pope Posted: May 22, 2012 at 09:36 AM (#4137599)

Jim, any update on the fix?

74. ERROR---Jolly Old St. Nick

Posted: May 22, 2012 at 09:51 AM (#4137608)

It's like a fat man's jelly roll, a minor embarrassment that's not likely to go away anytime soon. At least it remembers your password most of the time.

75. jimfurtado

Posted: May 22, 2012 at 10:35 AM (#4137641)

The problem seems to have gotten worse. EE has come out with an update but I haven't had time to test it. From what I am reading in their forums, however, their update hasn't fixed the problem.

Believe me, I recognize how irritating this issue can be for someone viewing the site with multiple devices. I'm using multiple devices myself and, although it's not the end of the world, it's a pain to have to login each time I move to a different browser or device.

With my initial release of my working Beta and an upcoming trip for my wife, I'm taking a week off from my regular job next week to work on the site. I plan on dedicating some time poring over EE's code to see if I can come up with a workaround for this issue.

76. Bote Man Posted: May 22, 2012 at 10:47 AM (#4137654)

What I can't figure out is how I have (nearly?) identical setups, as far as the site is concerned, between my home desktop machine and my work laptop that is mine to do with as I will without security restrictions. They both run XP SP3 with all the latest updates and Firefox 12.

I've cleared cookies and checked all the pertinent settings and they appear identical, yet my desktop Firefox remembers me while my work laptop doesn't. The only difference that might matter is that my work laptop is a member of an Active Directory domain, my desktop is not, but I don't see how that would affect this.

If you figure it out you get a gold medal.

77. valuearbitrageur Posted: May 24, 2012 at 02:06 PM (#4139405)

I just thought it was the first step of your soon to be escalated attempts to dissuade bad posters like myself to stop.

78. Jorge Luis Bourjos (Walewander) Posted: May 24, 2012 at 03:46 PM (#4139492)

I have to login everytime I open my browser, no matter what device I use. I've cleared cookies.

79. Javy Joan Baez (chris h.) Posted: May 25, 2012 at 09:37 AM (#4139888)

Same -- using Chrome 19.0.1084.52 m. Once I log in, I stay logged in so long as I keep my browser open, but if I close/re-open, I have to log in again. Windows 7 x32.

80. Shock has moved on Posted: May 28, 2012 at 10:37 PM (#4141911)

This issue seemed to have gone away a week or two ago, but now has re-surfaced. It isn't consistent -- sometimes when I return I don't have to log in but sometimes I do. It's like the cookies are set to expire after a short duration and don't get extended.

81. Lassus Posted: May 28, 2012 at 11:12 PM (#4141937)

I was coming here to write the same thing, the issue is never-ending.

82. GGIAS (aka Poster Nutbag) Posted: May 30, 2012 at 02:05 PM (#4143129)

I have to login everytime I open my browser, no matter what device I use. I've cleared cookies.

This. No matter what computer/device/browser, no matter how oftne the cookies/caches are wiped clean, etc.....I always have to log back in.

83. UCCF Posted: May 30, 2012 at 08:30 PM (#4143529)

Ditto - I didn't really have the problem much the first time around, but now it's every time I close my browser and re-open. And it's not an issue of logging on from another computer and then coming back. Consecutive log-ins from the same browser aren't being remembered.

84. Spahn Insane Posted: May 30, 2012 at 08:45 PM (#4143552)

I have to log in every time I visit, even if I didn't close my browser after the previous visit.

85. Bring Me the Head of Alfredo Griffin (Vlad) Posted: June 01, 2012 at 08:05 AM (#4144959)

Still a problem for me on mobile.

Any news on this?

86. Javy Joan Baez (chris h.) Posted: June 01, 2012 at 03:43 PM (#4145388)

I now find that sometimes I get logged out even if I don't close the browser out. No rhyme or reason to it that I can detect; sometimes it happens after an hour, and sometimes it doesn't happen for many hours. Sometimes I can go all day without it happening.

It's bizarre.

87. DA Baracus Posted: June 04, 2012 at 09:58 AM (#4147484)

Knock on wood but this wasn't a problem all weekend.

88. Fernigal McGunnigle Posted: June 04, 2012 at 11:37 AM (#4147582)

Knock on wood but this wasn't a problem all weekend.

Same here.

89. David Nieporent (now, with children) Posted: June 04, 2012 at 12:44 PM (#4147674)

Was for me.

90. You Know Nothing JT Snow (YR) Posted: June 04, 2012 at 01:12 PM (#4147719)

Still being logged out on my iPad and on my desktop running Chrome.

91. DA Baracus Posted: June 04, 2012 at 03:23 PM (#4147884)

Still being logged out on my iPad and on my desktop running Chrome.

I have the same set up (well, laptop not desktop) and I have no issue.

92. Mefisto Posted: June 04, 2012 at 03:36 PM (#4147899)

Still a problem for me with IE9.

93. UCCF Posted: June 04, 2012 at 04:38 PM (#4147997)

Haven't seen this problem since probably Friday or Saturday.

94. Ron J Posted: June 04, 2012 at 04:57 PM (#4148031)

Still a problem for me. XP and Linux (CEntOS 5.8) Firefox on both platforms.

95. Misirlou cut his hair and moved to Rome Posted: June 06, 2012 at 08:18 AM (#4149567)

Started happening to me again, ever since I updated Firefox.

96. just plain joe Posted: June 06, 2012 at 08:34 AM (#4149577)

Still have to log in every day at work (sometimes have to log in multiple times before it will "take"). At home, where I don't check BBTF so often, it seems I am staying logged in without too much trouble. As I may have said before we still have IE7 at work so that may be part of the problem; I am using Firefox at home.

The first time I clicked the "Submit" button here I was told I was not allowed to post to this thread.

97. Bote Man Posted: June 07, 2012 at 12:58 AM (#4150501)

Since upgrading my desktop to last week's "latest" Firefox (what? version 2634996010 maybe?) and just today to the absolute latest, my logins have been timing out again. I should have left things well enough alone.

Firefox on my laptop has been this way for some time with no change there.

98. Eric J can SABER all he wants to Posted: June 18, 2012 at 09:29 AM (#4159782)

Tried clearing the cache as described above; that solved the problem for about a day, but it's been happening again ever since then.

99. Greg Pope Posted: June 18, 2012 at 09:49 AM (#4159789)

The problem has never gone away for me. I'm kind of just waiting for the new stuff to go live to see if it's any better on that...

100. ERROR---Jolly Old St. Nick

Posted: June 18, 2012 at 10:23 AM (#4159817)

After all this time, it seems pretty obvious that this issue is about 999th on the list of 1000 priorities that are going to be addressed. It's not as if BTF the only website that forces you to login if you stay away for more than a couple of hours, but since for over a decade it wasn't a problem, the contrast now seems in-your-face.

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